SigmaMind AI Pro Tips
➩ Ship a narrow first win: e.g., “Where is my order?” → Shopify lookup → tracking reply → escalate on low confidence. Measure deflection before you expand.
➩ Design for action, not chatter: pair every FAQ node with a real tool call (refund status, cancel subscription, create RMA).
➩ Use the App Library block early: wire Shopify, Gorgias, Zendesk, Recharge, Loop Returns so agents can actually do things.
➩ Tune brand voice and guardrails up front: set tone, “never do” rules, and require human approval for risky actions (refunds over $X, address changes).
➩ Hammer the Playground pre-launch: run realistic transcripts to catch handoff gaps, permissions, and latency issues.
➩ Handle telephony basics first: buy/bring a number, set business hours, add a short IVR for non-AI paths (emergencies, billing), and connect SIP if needed.
➩ Instrument outcomes, not messages: track FCR, deflection %, AHT, and tool-call success per intent; kill or rewrite flows with weak outcomes.